Corporate Audio Visual Services Develops Innovative In-House Training to Increase Customer Satisfaction and Staff Expertise

Corporate Audio Visual Services Develops Innovative In-House Training to Increase Customer Satisfaction and Staff Expertise

June 01
23:42 2017

WESTCHESTER COUNTY, NEW YORK – 1 Jun, 2017 – In order to remain competitive and retain the best employees, Corporate Audio Visual Services (Corporate AV) is committed to unique staff training programs that are designed to enhance the technical and customer relations skills of its employees.

“Small businesses constantly demand more from their staff, but routinely neglect to spend time and money on them,” said Joe Guilderson, President of Corporate AV. “This is shortsighted because in today’s economy, we have to stand out in a crowded field. To remain competitive, the best long-term strategy is to deliver a seamless, professional experience to our customers. This begins with our employees, the most valuable asset of any business.”

To that end, Corporate AV sets aside company time each year to provide an informative, entertaining curriculum designed to enhance the skill sets of its 80-member team of audio, video and lighting professionals. The goal is to deliver a high level of customer, technical and creative services.

Guilderson delegates formal mentoring duties to senior staff. Younger techs are rarely taught how to set, strike and troubleshoot equipment, so the series of basic to advanced level seminars fill in those gaps. In addition, the training program stresses safety and provides a detailed overview of how to deliver audio-visual solutions in a professional, competent manner. Workshops range from technical issues, including mixing techniques, camera setup and advice about the best way to load a truck, to practical leadership and customer service training.

Enlisting key team members and special guests to train junior staff is a wise long-term investment, said Guilderson. The company held a symposium featuring two clients, Robert Sanders, President of Hospitality Resource Group, and Tom Conklin, President of Make-A-Wish Hudson Valley. Presented along with two lead engineers at Corporate AV, the session, entitled “Creating Value,” viewed the company’s services from the client’s perspective. Guilderson called it the “highlight” of the conference.

“This type of training is important to maintaining the level of service we have come to expect from Corporate AV,” said Conklin. “Our fundraising events are critical for us to help make wishes happen, and Joe and his team have been crucial to the success of those events. One of the reasons is their focus on detail and customer satisfaction.”

Guilderson added that “for us, providing top-tier client services is the ultimate goal and this is a way to ensure that even our least experienced techs bring their ‘A game’ all the time. The key is communication, since our client contacts are usually under a lot of stress before and during large-scale events. By mastering our trade and operating in a reassuring manner, we put our clients and their guests at ease, create a better work environment for our staff and allow everyone to enjoy a positive overall experience that saves time and money.”

To further enhance the skills of their employees, Corporate AV also sponsored a training session led by Seth Teates, Regional Sales Manager at Analog Way, which supplies sophisticated video switching equipment. Corporate AV has seven Analog Way switchers in inventory, including two new Pulse 2 models. The first audiovisual production company in the New York City region to adopt the Eikos Switcher by Analog Way, Corporate AV cross-trains part-time and full-time engineers to master both audio and video so they are able to offer seamless client services in the field.

“This cross-training increases our flexibility with schedules and production, and gives all of our team members the expertise to quickly address any technical need the client may have,” said Guilderson. “The excellent support we have received from Seth and Analog Way has helped us to troubleshoot any situation on the fly.”

Founded in 1985, Corporate Audio Visual Services (Corporate AV) specializes in leading-edge audio, video, lighting and staging solutions for conferences, meetings and special events. Corporate AV delivers unparalleled service by helping clients pre-plan their event and choose the services that fulfill their requirements and budget, ensuring seamless event production from start to finish.

For more information visit: www.corporate-av.com

Media Contact
Company Name: BuzzPotential
Contact Person: Michael Dardano
Email: [email protected]
Phone: 914-588-6752
Country: United States
Website: http://www.corporate-av.com/

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